Carson Logistics, Carson Logistics W.L.L. is a specialized player which handles A to Z of all logistics requirements for events, exhibitions, sports and more.
Carson Logistics wanted to enter into new age ecommerce logistics services for x-border and domestic warehousing fulfilment and last mile delivery. The new customers were tech-savvy – which led Carson to get into digital transformation journey. With this mission, Carson needed a reliable tech partner which could help them achieve this mission critical goal with speed
Entry into new age logistics services which required quick technology build-up and deploymentAspiration to be the top ecommerce logistics partner in Qatar.Find partner with deep understanding of ecommerce logistics – warehousing and last mile delivery.Find partner with proven track record of tech development and deployment.Find a partner who was ready to invest time and run at their speed.
Big new opportunity loss in the developing ecommerce market.Loss of opportunity to diversify their business.Remain an ‘old school’ logistics player and become a dynasourLoose customer trust.Incur heavy losses as ecommerce logistics cannot be run without use of tech systems.SHT quickly understood the challenges and set-up a dedicated team to develop a tech roadmap.Developed and deployed last mile delivery solution to ensure that customer satisfaction remains as top priority.At 2nd stage, WMS was deployed to ensure end-to-end visibility and controlCustomized Dashboard & Report Insights were deployed for performance management.Seamless fulfilment operations.Consolidated view of operations in one system.Eliminated need for multiple coordination & reporting.Real-time order updates for the customers.Minute by minute Performance Management.
20%
Reduction on Order Processing Time
20%
Reduction in error rates
100%
Inventory Visibility & Tracking
15%
Reduction in costs
25%
Increased positive customer feedback
98%
OTIF in last mile delivery
